• Ongoing maintenance (install, patching, upgrades, administration, etc.,) of the mainframe z/OS operating system, accompanying storage systems and systems software products (e.g., database, transaction server, security management, scheduling, report distribution, etc.), and UNIX Systems Services.
• Upgrades of mainframe and related storage.
• The candidate will be required to provide production off hour coverage (if necessary) and support periodic weekend implementations.

• Determine the project approach, resource requirements, team roles and responsibilities, and schedule.
• Provide Project Management expertise in conjunction with technical SME's to the execution of technical specifications with custom configuration to meet the project needs, and deploy complex systems.
• Work with scheduling team to develop and provide updates to the project schedule, as well as review impacts and create mitigation plans and provide weekly status reports.
• Maintain risk and issues logging, management requests for project cost,technical or schedule impacts to baseline, and other project management functions.
• Manage projects throughout the entire development lifecycle, providing direction for project teams and monitoring the progress of deliverables and tasks for hardware implementation, interface development, user interfaces, user integration and acceptance testing.
• Provide oversight and management of blended teams of independent IT consultants and staff, ensuring successful implementation and integration with all project workstreams.

Work closely with executive level leadership, as well as, internal and external stakeholders

Remote with very minimal travel expectations.

• Technical Developer that provides hands-on reporting and analytics support for Oracle Fusion Cloud HCM or ERP modules within Oracle Analytics Cloud.
• Provide hands-on analysis, design, testing, implementation and post-implementation support. Implement security for Oracle Analytics Cloud.
• Collaborate with business users to gather and document business requirements for reporting and analytic requests.
• Act as a liaison between the business and technical teams to effectively communicate date reporting and requirements.
• Document and manage technical specifications.
• Manage on-time changes delivery and business expectations and ensure client satisfaction.
• Leading problem analysis, solutions development, implementation, and decision-making for Oracle Analytics Cloud.
• Validate configuration and data for Oracle Analytics Cloud.
• Define the Environment Strategy for Oracle Analytics Cloud.
• Complete development tasks based on requirements submitted by business partners and best practices.
• Bachelor’s degree in computer science, Information Systems, or related field is required.
• Ability to travel as needed to client sites or team meetings (approx. 10%, and this percentage may increase based on the need).
• Minimum 5 years' lead implementation experience in the Higher Education field (i.e., working on an implementation for a college or University, and this is not related to your personal education).
• Minimum 5 years' client-facing experience and oversight. Ability to work independently and in a team environment.

• Develop and maintain reporting structures including data structures, Business Objects Universes and related structures, SQL queries and reports to support the needs of the FMS project as well as on-going  needs of business owners.
• Assist in the establishment and maintenance of query and reporting environments.
• Responsible for participating in the design, development, testing, implementation and support of required reporting structures, queries and reports to support needs of the FMS project.
• Maintain detailed documentation for query and reporting design and development for the FMS project

• Responsible for requirements gathering, developing, managing, and supporting Workday end-to-end integrations with internal and external applications.
• Responsible for independently developing clean, maintainable integration systems; performs peer review of integration design where applicable.
• Monitor and recommend optimizations for health, and performance of Workday Integrations and process in the tenant.
• Ability to bring multiple parties together to address and communicate production issues within the agreed SLAs.
• Ability to manage multiple system releases, provide impact analysis on new release features, perform testing and release management. Lead discussions with cross functional trams and stakeholders throughout the Integration deployment process.
• Deep knowledge of Workday to recommend continuous improvement ideas to reduce expenses, streamline processes and/or improve efficiency   
• Create and maintain appropriate system documentation; clearly and effectively and communicates documentation to teammates and stakeholders.
• Coordinate the correction of defects found in all integration testing cycles and assists other team members as needed.
• Communicate when development tasks could be at risk and works with the Project/Team Manager to mitigate the risks
   

• Develop user interfaces with Angular and PrimeNG
• Implement server-side logic using .NET
• Optimize application for maximum speed and scalability.
• Ensure application security and data protection.

• • Collaborate with our AWS alliance lead to formulate and execute strategy through AWS adoption.
  • Manage our growing cloud services delivery team of developers and architects.
  • Serve as AWS evangelist, educating internal clients of all sizes on the value proposition of AWS.
  • Participate in deep architectural discussions to build confidence and ensure client success when building new and migrating existing applications and services on AWS.
  • Establish credibility and build deep client relationships with senior technical staff and enable them to be cloud advocates.
  • Support the initiatives of the Cloud Architect, to design and implement solutions for infrastructure automation and to support application developers with setting up and maintaining application environments.

• Primary Responsibilities include activities related to technical design, coding and unit testing of enhancements and defect corrections.
• Work will require strong client-side programming skills in the area of building out applications front-end UI.

• Define user personas that represent end−to−end user stratification and segmentation.
• Conduct design audits focused on user experience and end−user accessibility across websites and mobile applications.
• Create comparative wireframes (basic annotated to interactive high definition) based on user research needs.
• Produce storyboards, site maps, screen flows, and rapid prototype designs using UX/UI industry−standard tools.
• Create critical design elements focused on layout, typography, and semiotics.
• Partner with fellow UX Researchers and stakeholders from different lines of
• business to provide context to data that substantiates challenges and end−user pain points.

• SCCM 2016 + Current Branch Management and Administration.
• Application Packaging, Patch Management, Flexera, SQL Reporting, Thin Client, Office 365 in the Cloud.
• System Engineering Troubleshooting, SQL Reporting, SCCM Reporting, AD, DNS, GPO Management.
• Imaging OSD and Task Sequences, Application Deployment, Hands−On Enterprise Desktop and Server Patch Management.
• Experience leading in support of Large Enterprise Environments 10K+ Users, Desktops.
• Back−end Infrastructure Management
• Active Directory / SCCM Related Management
• WSUS Administration
• Group Policy Management
• OSD
• Cloud Technologies; Azure, AWS
• Troubleshooting (Server, DB, Client, etc. issues)
• Database Management and Reporting
• Creation and Administration of SCCM Dashboard (Kezava, Power BI)
• Assistance with Asset Inventory Licensing
• New/Future Technologies and Enhancements (Other System Center Products, SCOM, Power Management, Cloud, etc.)
• Server Patching
• Desktop Patching
• AV Support and Updates
• Review and Test All Patches (Staging/Prod)
• Manage third party Patch Management
• Deployments/State – Reporting
• Application Packaging and Deployment

• • Develop and maintain automation script based on test cases identified for automation.
  • Manual testing includes writing and executing functional, smoke, sanity, regression & UI testing.
  • Logs defect status in Defect Tracking system and communicate results in accordance with team procedures.
  • Experience testing Amazon/Azure Cloud technologies and services.
  • Execute and analyze automated regression suites to ensure quality deliveries.
  • Initiate process improvement projects to increase efficiency, reduce costs, simplify processes, and improve quality.
  • Test planning and creating test strategies documents in accordance with testing scope and coverage.
  • Participate in agile ceremonies to include daily scrums, sprint planning and retrospectives.

Participate in production deployments and releases to ensure successful deployments

• • Translate business needs to technical specifications
  • Design, build and deploy BI solutions (e.g. reporting tools)
  • Maintain and support data analytics platforms (e.g. MicroStrategy)
  • Create tools to store data (e.g. OLAP cubes)
  • Conduct unit testing and troubleshooting
  • Evaluate and improve existing BI systems.
  • Collaborate with teams to integrate systems
  • Develop and execute database queries and conduct analyses
  • Create visualizations and reports for requested projects
  • Develop and update technical documentation
  • Supports deployment and training activities for developed solutions
  • Support sustainment efforts, with a focus on the scoping of BI solution sessions with business lines to capture business objectives and prioritize opportunities.
  • This position will play a primary role in the sustainment of the existing Power BI solutions under the management of the DOS EAM Department, with a focus on availability and maintenance as needs arise.
  • Under the direction of the Report Development Lead, extract transform and load data, using SQL.
  • Support the scoping of BI solution sessions with business lines to capture business objectives and prioritize opportunities.
  • Create mock−up reports for proof−of−concept reviews.
  • Support and develop activities related to end−to−end data lifecycle management, including the review of data loads for accuracy and completeness.
  • Support Business lead in developing system reporting solutions based on business needs.
  • Support Business lead in creating, validating, executing and documenting test cases
  • Assist in the development of end−user training and reference materials
  • Perform or assist in end−user training
  • Assist in implementation go−live and post−go−live activities
  • Support requests from users to research system problems or errors, and to assist in their resolution

• • Software support over all stages of the software development life cycle.
  • System integration and interdepartmental interfacing is required to provide system data and management reports for operating and staff departments and customer
  • information.
  • Design, build and support Oracle DBs using ERwin, TOAD and SQL+ development tools
  • Work closely with applications developers on new development of ColdFusion/Oracle systems
  • Build Stored Procedures, DB Packages, Triggers and Views
  • Provide additional technical assistance with custom development and support activities as directed by the designated MTA Project Manager.
  • Knowledge transfer in the areas of Oracle DBA, Oracle SQL and PL−SQL programming and performance monitoring
  • Assist MTA staff with learning how to develop and implement Oracle SQL and Oracle SP.

• • Develop, implement and manage network security policies, plans, and procedures, including security architectures, firewall policies, intrusion detection systems and security data collection systems.
  • Detect, investigate, document, and report network security violations, intrusions, or other inappropriate use.
  • Support the development and implementation of the MTA’s security awareness and virus management programs; evaluates security products and tests security systems performance; assists in planning, implementing, and testing disaster recovery procedures; participates in making formal risk assessments related to network security.
  • Participate in implementing and maintaining Windows Active Directory security
  • Support user community and help desk to resolve network security issues

• • Implement and troubleshoot upgrades to access and distribution layer switches.
  • Monitor and troubleshoot WAN circuits.
  • Optimize LAN and WAN traffic flow.
  • Quickly solve extremely complex problems relating to network connectivity and performance.
  • Design, implementation and support of a multicast network environment.

Design and implementation of Quality of Service across the network

• • Security Monitoring, Infrastructure Implementation, Security Enforcement and Support activities related to Cyber Security Operation Center (CSOC)
  • Security infrastructure implementation, monitoring/analytics support of perimeter network security devices including Firewalls, IPS/IDS, Proxy, Application Security Events, Security Enforcement activities, and associated tool administration.
  • Provide information to senior management with respect to current infrastructure security events, reporting, investigation monitoring, and day to day security
  • operations.
  • Work alongside/within a group of technical security staff responsible for the security infrastructure, implementation of perimeter network security devices such as Firewalls, IPS/IDS, VPN, Proxy, DLP, two−factor authentication technology and
  • Wireless Security, and Security Enforcement activities.
  • Provide tier 1 and tier 2 security operation and event support, real−time monitoring & analytics on both perimeter and internal infrastructure, monitor application
  • security events and administer associated security tools. These tools include but are not limited to Security Events and Incident Management (SIEM) tools, firewall traffic monitoring tools, IDS / IPS tools, DLP, Proxy Server, and applications such as LDAP,
  • AD, Email, MDM etc. for entire MTA network 24/7/365 to make sure all MTA critical and non−critical infrastructure and applications are secure.
  • Participate / assist with the management and monitoring of security change process and day to day security events as it relates to highly critical systems holding PPSI,
  • PCI and HIPPA data to make sure proper security controls are in place.
  • Participate / assist with change control of firewall, proxy, Intrusion Prevention System, Remote Access, VPN, internet access, Wireless Security Systems and coordinate changes with all MTA agencies and departments.
  • Perform log correlation between security, network and application logs.
  • Perform project management, administration, and monitoring of data security projects and procedures as it relates to Cyber Security Operation Center.
  • Assist the Cyber Security Operations Security Infrastructure and Enforcement team as per MTA and New York State security policies and procedures.
  • Responsible to provide 24x7x365 level 1 through 4 support as it relates to all security technologies managed by Cyber Security Operation Center at MTA with lifecycle replacement and upgrades throughout MTA for all network security infrastructures.

• Develop and implement custom modules in PHP/Drupal.
• Participate in daily meetings and regular planning and review sessions.
• Interact with cross−functional teams to ensure complete delivery of web applications.
• Provide documentation and participate in code reviews, planning sessions and routine status stand−ups.
• Provide accurate level−of−effort time estimates and provide recommendations for feature prioritization.
• Assist in release/deployment planning and execution activities.
• Create visually appealing web pages and interfaces.
• Create, edit or modify templates for CMS or web development frameworks.
• Test cross−browser, cross−platform, and/or cross−device compatibility.
• Test for compliance to standards, such as accessibility, in the clients’ region or domain.
• Conduct observational user testing and review designs against usability heuristics.

• Design, code and test application software using .NET, ERwin, TOAD as the front−end development tool and Oracle DB as a back−end database.
• Provide additional technical assistance with custom development and support activities as directed by the designated MTA Project Manager. This includes knowledge transfer in the areas of .NET, Oracle SQL and PL−SQL programming and performance monitoring.
• Assist MTA staff with learning how to develop and implement .NET, JAVA script, JAVA applets.
• Coding the user interface including data entry screens and operations screens for display, selection and creation of operational schedules derived from MTA provided schedules.
• Creation of planned and unplanned messages for use with the operation schedule(s) in chronological order or displayed immediately when an exception or emergency occurs.
• Create and test applications with MTA staff for the various operating environments.
• Incorporate and adapt the same mechanisms for new passenger information signs that MTA will purchase.

• • Plan, design, implement, optimize and maintain local and/or wide area networks.
  • Serve as technical resource in multi−vendor telecommunication, LAN, WAN and Desktop environments.
  • Diagnose and resolve telecommunication, LAN, WAN and desktop problems.
  • Recommend LAN/Desktop implementation, operating procedures and maintenance procedures complying with MTA guidelines regarding safe−guarding data.
  • Support telecommunications, LAN, WAN and Desktop administration; administer functions involved in LAN/Desktop network planning and installation.
  • Interact with management, user community, vendors and professional organizations

• Database technical design, storage configuration, space management, backup and recovery, disaster recovery, troubleshooting.
• Development and maintenance of integrated databases and technical assistance in the design of new systems and/or modifications to existing systems including data modeling.
• Database programming and the use of stored procedures, triggers, or similar development approaches.
• Monitor performance and provide ongoing tuning of databases.
• Install new database versions and upgrades.
• Support for development, test and production environments.
• Develop and maintain database administration procedures and operations to optimize database availability.
• Evaluate and solicit feedback on processes to identify areas of improvement for optimizing transactions.
• Assist with impact analysis of changes to database objects.

• • Analysis, design, development, test, troubleshooting, and documentation of
  • complex data systems that may involve one or more of the following: predictive score models, feature extraction, data−driven analysis, application of machine learning algorithms, decision making, and related utilities.
  • Completing written documentation and reports of results in the form of business reports, internal technology white papers, and statistical system documentation.
  • Independent resolution of problems or coordinating score model design architecture, as well as designing solution approaches to complex applied problems.
  • Devising new approaches to solve difficult statistical modeling problems. This includes new model concepts and designs, such as different targets and objective functions, and new or different uses of data sources.
  • Critical reviews of data experiments to ensure accuracy, completeness, and feasibility.
  • Identifying and deploying new algorithms or combinations of algorithms in creative ways to achieve performance improvement.
  • Understand the customer’s business need and guide them to a solution using our AWS AI Services, AWS AI Platforms, AWS AI Frameworks, and AWS AI EC2 Instances.

• • Troubleshooting and resolving issues in a timely manner as well as assisting in migration to cloud platforms.
  • Supporting cloud servers and environments with installation, configuration,
  • patching, network and VLAN configuration, backups, system monitoring and alerts.
  • Management of NAS storage equipment related to cloud environments.

• • Advanced Microsoft Windows operating systems, Microsoft windows 10 & Microsoft Office 2016
  • Citrix and XenApp environments
  • Active Directory
  • Networking
  • Ability to install, upgrade, support MTA authorized desktop applications and provide ongoing support for Desktop/Laptop and Thin Client devices in the MTA environment.

• Determines operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
• Designs new computer programs by analyzing requirements, constructing workflow charts and diagrams, studying system capabilities, writing specifications.
• Improves systems by studying current practices, designing modifications.
• Recommends controls by identifying problems, writing improved procedures.
• Defines project requirements by identifying project milestones, phases, and elements, forming project team; establishing project budget.
• Monitors project progress by tracking activity, resolving problems, publishing progress reports, recommending actions.
• Prepares technical reports by collecting, analyzing, and summarizing information and trends.

• • You'll design enterprise−grade Azure solutions for a variety of external clients.
  • Work directly with client stakeholders to develop technical solutions for business cases.
  • Aggressively grow your skillset and expertise to meet the emerging needs of our clients

• Provide integrated and secure solutions across enterprise, as well as assessment of business requirements, collection, identification and approval of technical specifications.
• Collaborate with engineering team members to create innovative high quality and defect-free solutions.
• Work with Engineers, Applied Engineers, Architects, and Project Managers to ensure delivery of desired functionality and interoperability of the systems.
• Ensure stable enterprise, system of systems architecture by following best engineering practices.
• Provide engineering assistance for writing, optimizing, and executing QA/ Acceptance Test Plan (ATP) test plans across enterprise.
• Provide engineering assistance for controlled execution of releases into the managed production environment. 

• Assist with integration and testing of a Systems.
• Support system and component owners; provide quality control and oversight.
• Identify the appropriate sequence and scheduling of integration efforts for subsystems.
• Determine the external interfaces requirements necessary to support subsystem integration and testing and arrange to simulate.
• Identify any resources needed to conduct the integration and test functions, including identifying staffing requirements, tools and test equipment, installation support.
• Direct the configuration of equipment and subsystems into the PSAC environments.

Coordinate, monitor and control all technical activities needed to support integration with the project and program management team

• Serve as the non-technical administrator of Cyber Command's intelligence sharing platform, to include onboarding and offboarding users, providing new-user training, administering identity and access management, and providing non-technical user support and troubleshooting,
• Function as the content manager for Cyber Command's intelligence sharing platform, to include managing content curation, metrics, and dissemination.
• Act as the final copy editor, quality assurance reviewer, and releaser for all cyber threat intelligence content and products.
• Manage the technologies, processes, and policies associated with Cyber Command's intelligence production and dissemination workflows.
• Interface with Cyber Command's internal engineering teams and vendors on technical issues, updates, and change requests associated with Cyber Command's intelligence sharing platform.
• Collaborate with Cyber Command Threat Intelligence team and OpenCTI Research and Development team to develop and refine the platform vision and roadmap.
• Act as the primary liaison between Cyber Command Threat Intelligence team, respective clients and Open CTI vendor.
• Manage the product backlog to enable continuous delivery of requirements and use cases.
• Lead demonstrations of new and revised product features. Develop and continuously improve product training materials required for internal and external customers.

• Identify / Resolve / Prioritize mission critical production issues. Provide technical documentation as needed.
• Prepare data migration plans including migration risk, milestones, and quality details.
• Develop and maintain technical documentation such as design documents, specifications, software/stored proc/DB Jobs documents and instructions.
• Develop scripts and solutions to automate data aging process to move data that meets the aging criteria out of production.
• Perform data cleanup by performing data merges, deactivation/deletion of duplicate records using logic for exact matches as well as high probability fuzzy matches.
• Be creative in providing new ideas and potential technical solutions including reviewing new features as they are planned for release.
• Have thorough understanding and experience of development, deployment, and maintenance of SSIS packages.
• Have thorough understanding and experience of development, deployment, and maintenance of reports in SSRS.
• Design advanced SQL queries, stored procedures, triggers, and scripts.
• Create SQL Server databases and database components utilized TLC applications.
• Collaborate with applications developers and other key team members (Business Leads, Vendors, and Stakeholders) on data modeling and E-R diagrams.
• Manage database performance, capacity, replication, backup, and security.
• Develop, implement, and maintain data backup strategy and data retention policies.
• Perform database migrations from unsupported OS/database servers to supported versions including cloud-based solutions.
• Assist business analysts and end-users with reporting needs.
• Develop reports, views, charts, and dashboards to assist program staff with monitoring the outcomes of Agency initiatives.
• Work with external entities to facilitate secure data transfers.
• Have exceptional communication skills, including effectively communicating with and possibly interpreting between technical and non-technical team members

• Provide consistent and secure integration solutions across the enterprise, as well as recommendations of business requirements; collection, identification, and approval of technical specifications; and the subsequent development of technology solutions.
• Work with Engineers, Applied Engineers, Architects, and Project Managers to ensure delivery  of desired functionality, requirements, and interoperability of the system of systems.
• Ensure stable enterprise, system of systems architecture by following best engineering practices.
• Lead comprehensive end to end thread testing discussions and identify areas for automation  and scripting wherever possible.
• Provide engineering assistance for creating, optimizing, and executing QA/Acceptance Test
• Plan (ATP) test plans across enterprise

This position will be in support of the NYS Tax Modernization Program. This program will encompass multiple projects to modernize legacy systems within the NYS Department of Taxation and Finance, which is responsible for billions in state revenue. Some of the major areas under modernization include:

• Collections and Accounts Receivable
• Taxpayer Accounting
• Withholding Tax Returns Processing.

Day to day tasks include:

The selected candidate will be a lead developer for the Tax Modernization effort and provide support for maintenance activities.  

Specific duties include, but are not limited to:  

• Obtain business requirements to develop automated applications which meet business priorities.
• Provide lead programming duties for tax related applications.
• Develop and mentor staff using various technologies including J2EE, Spring, JSON, JavaScript and JDBC.
• Develop and review detailed documentation for system and program change requirements including detailed specifications documents.
• Assist and provide guidance through all phases of the project management life cycle.
• Develop unit test plans based on coding changes and user specifications.  Conduct unit testing and debugging of all code changes in the development environment.
• Coordinate the migration of all code changes (programs, procedures, etc.) from the development environment into the user test environment.
• Assist team members using distributed technologies including Java, DB2, XML and XQuery.  Ensure that staff members are properly trained and mentored. 
• Provide support, as needed, for defects and issue resolution. Ensure that defects and issues are addressed promptly based on priority. 
• Facilitate and participate in meetings with ITS and DTF customers.
• Communicate clearly, both verbally and in writing, with DTF management and users, ITS management, and team members.

• Interview subject-matter experts to understand the processes, technologies, business needs, and development teams for other contextual details of a subject-matter domain and to elicit the appropriate technical information to compose high-quality technical write-ups.
• Document the technical requirements.
• Create and work within a repository of PCI Program documents in SharePoint.  Work collaboratively with other team members and business associates.

Looking Only Candidates on USC, GC, GC-EAD, H4-EAD.

Job Description:

Resource Request 1

Need a seasoned Tivoli Resource

• BMC Auto Operator to IBM Tivoli Automation - seasoned IBM Tivoli resource
• Migrate from BMC Auto operator software to IBM Tivoli Automation software.
• BMC AMI Ops Automation for CICS
• BMC AMI OPS Automation IMS
• BMC AMI OPS Automation for MQ
• BMC AMI OPS Automation for z/OS.

Looking Only Candidates on USC, GC, GC-EAD, H4-EAD.

Job Description:

Mainframe Systems Programmer - BMC AMI Compuware IAM to IBM VSAM or DB2

Resource Request
BMC AMI Compuware IAM to IBM VSAM or DB2 – 
Source system is BMC AMI Compuware IAM 
Target system is IBM VSAM or IBM DB2 
  

1 Day per week ONSITE / 4 Days per week REMOTE.  Specific days remote/onsite to be determined.

• Perform analysis and design of the network using primarily but not limited to Cisco technologies to ensure minimum impact to services during network refresh activities.
• Complete router/switch Cisco configuration templates for newly deployed or legacy devices.
• Perform SNMP, syslog, NTP and NetFlow testing.
• Coordinate after hours changes with various agencies, create change tickets, pursue approvals, and respond to any questions that may be raised by any of the OTI teams.
• Research and resolve network problems related to the implementation, open TAC cases as needed and identify root causes.
• Document Network in compliance with OTI standards.
• As part of any decommissioning activity: remove legacy configurations, remove unused IP subnets, ports from documentation, and update network diagrams, following OTI guidelines.
• Attend meetings, follow up on assigned tasks and complete any additional tasks assigned by the manager of the group, in the area(s) of and networking, configuration, VoIP or QoS.

• Write software, assigned from a prioritized backlog, in line with NYC Opportunity's development practices and styles and eventually those of MyCity.
• Write unit tests and conduct functional testing as agreed with the City Engineering leads.
• If necessary, learn new programming languages or frameworks, with help from City Engineering leads, in order to complete software development and testing tasks.
• Attend, participate, and assist in architecture, approach, and r technical strategies as appropriate and requested by City Engineering leads.
• Attend all mandatory agile ceremonies, such as standup, pointing, retro, show & tell, etc.
• Communicate technical decisions, needs, and priorities to engineers, product managers, and designers as part of a user-centered agile product delivery team
• Assist in scoping and leading the technical transition of content management systems

• Customer problem resolution via the telephone
• Word processing, including general correspondence and data entry.
• Interface with customers regarding inquiries and complaints
• Effectively research internet for documentation to assist with verification requests.
• Responsible for answering routine questions and issues about products and services from internal and external customers.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Analyze credit files to determine cause of missing data, changes to credit data.
• Performs a wide range of support functions to assist in departmental processes.
• Follows clearly defined procedures to complete daily tasks and responsibilities.
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion.
• Uses basic communication skills to address internal and/or external clients and/or team members.
• Individual contributor working under direct supervision with little autonomy.
• Performs all other duties as assigned by management.

• High school diploma required or bachelor’s preferred.

• Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
• Provide business process methodology expertise to the NYPD and FDNY for design, system implementation and testing.
• Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
• Support the NG9-1-1 Call Handling requirements and validation of required standards.

• Deploy the PAM solution to Windows and Linux servers; install session monitoring software.
• Integrate solutions with high assurance level for on-premises, commercial off-the-shelf, and cloud-based applications with multi-factor authentication.
• End-to-end solution installation: work with Infrastructure Management teams to ensure the introduction of the solution does not impact production environments.
• Collaborate with Cybersecurity, Identity Management, Windows and Linux teams to track deployment activities, and mitigate unauthorized activity.
• Update Active Directory roles and Group Policy Objects for privileged accounts.
• Assist architecture teams in performing asset inventory, validating agency assets.
• Develop playbooks to assist agencies 'self-service' their security posture; document server installations and processes; document gaps in access management processes and recommend controls to resolve gaps.
• Host standardized training sessions on-site and virtually; develop content for customized training sessions; run workshops to assist agencies in configuring systems; facilitate annual refresher training.

•  Evaluate and recommend network architecture solutions based on performance, stability, availability, cost-efficiency, and development requirements needed to support new applications and the users in 9-1-1 call taking and dispatch environment.
• Work with vendor(s) and project manager(s) to develop, review, and update network architecture standards related to the overall system architecture and LAN/WAN design.
• Collaborate with and advise colleagues on policies and procedures, and best practices for network infrastructure design and implementation. consult with and advise users of various technology infrastructure designs and architecture models.
• Generate conceptual, logical, and physical network architectures, test plans, requirements and use cases to ensure the design and delivery of network LAN/WAN architecture that conforms to application and user requirements.
• Assist program team with the design, procurement, testing, cutover, and reporting activities.
• Develop and coordinate system lifecycle management with IT Services including developing or reviewing asset configuration and security for network system.
• Manage the implementation and execution of the requirements management process, including elicitation and verification

• Experience writing SQL Server Integration Services (SSIS) packages for ETL.
• Experience in data modeling, database design and well versed with DBMS best practices.
• Experience optimizing and tuning queries.
• Experience with SQL Server Reporting Services (SSRS) and Power BI.
• Experience with Informatica is a plus.
• Ability to see tasks through to completion without significant guidance.
• Strong issue resolution and investigation skills.
• Ability to articulate and document the steps taken to resolve an issue.
• Strong oral and written communication skills and the ability to clearly articulate to all project
• Members and stakeholders\

  PREFERRED SKILLS:

• Informatica
• Microsoft DevOps
• Conceptual knowledge of CRM Systems (Salesforce, MS Dynamics etc.)

• PREFERRED CERTIFICATIONS:

   

• CRM
• SQL
• Services Desired

•  

•  

• Responsible for all aspects of the lifecycle of the ServiceNow platform, including design, development, planning, implementation, configuration, and ongoing support.
• Perform ServiceNow implementation tasks including but not limited to: Development, configuration, integration and testing.
• Develops and maintains IT architecture diagrams of enterprise, business, data, security and/or technology architectures for IT solutions, concepts, and strategies to meet business requirements for target audiences.
• Works with a team on designing and developing Optical Mark Recognition (OMR) forms.
• Tests and implements new OMR forms.
• Support and troubleshoot users reported problems with OMR form processing.
• Designs and builds GUI front end using JSF and JavaScript based custom components.
• Analyzes functional business applications and design specifications.
• Develops block diagrams and logic flowcharts.
• Codes, tests, debugs, maintains and refines the computer software to produce the required product.
• Prepares required documentation, including both program-level and user-level documentation.
• Enhances and develops high performance real-time for web-enabled products.
• Develops systems integrations and process automation by fully utilizing the platform's workflow capabilities, including Flow Designer.
• Contributes to the architecture framework of Software as Service delivery model and application as Service model.

• Review business and requirements analysis documents, provide comments.
• Review Test Plans and Test Scripts provided by vendors, provide comments.
• Participate in all QA related meetings.
• Understand customer requirements, both technical and operational
• Deve defects and test scripts based on the project requirements (manual and automated), log defects, and provide test reports.

• Review business and requirements analysis documents, provide comments.
• Review Test Plans and Test Scripts provided by vendors, provide comments.
• Participate in all QA related meetings.
• Understand customer requirements, both technical and operational
• Develop and execute test scripts based on the project requirements (manual and automated),log defects, and provide test reports.

• Assist with integration and testing of a Systems.
• Support system and component owners; provide quality control and oversight.
• Identify the appropriate sequence and scheduling of integration efforts for subsystems.
• Determine the external interfaces requirements necessary to support subsystem integration and testing and arrange to simulate.
• Identify any resources needed to conduct the integration and test functions, including identifying staffing requirements, tools and test equipment, installation support.
• Direct the configuration of equipment and subsystems into the PSAC environments.
• Coordinate, monitor and control all technical activities needed to support integration with the project and program management team.

• Load Balancer Engineer (F5/NSX ALB): Implement and manage advanced load balancing  solutions, specifically F5 and NSX ALB, to ensure optimal performance and reliability in data  transfer.
• Load Balancer Engineer (F5/NSX ALB): Provide architecture and engineering expertise for new implementations, integrations, and project designs.
• Cisco Nexus/ASR/ACI Platforms: Leverage advanced knowledge to optimize and maintain Cisco Nexus, ASR, and ACI platforms for seamless data center operations.
• VPN and NGFW Firewalls (Firepower): Design and implement enterprise solutions involving Next[1]Generation Firewall (NGFW) technologies.
• Operational Support: Ability to provide advanced operational support and knowledge transfer to network support engineers.

• Oversee architecture, management, configuration, and layout of Azure and Nerdio AVD infrastructures.
• Implement backup and disaster recovery solutions following industry best practices and change management policies.
• Provide expert-level architecture design for Nerdio AVD environments, including user profile management.
• Offer in-depth analysis of Azure environment and recommend best practices in Compute, Storage, Backup, Recovery, and Archiving.
• Manage Capacity Planning and Disaster Recovery Planning within Azure.
• Demonstrate expert-level Azure knowledge while delivering architecture design for Azure services and solutions.
• Propose procedural optimizations to enhance Azure operations.
• Participate in Root Cause Analysis reviews to improve Azure system performance.
• Ensure responsible architecture, ongoing management, configuration, and layout of both Azure and Nerdio AVD infrastructures.
• Recommend operational improvements and changes to align with best practices and policies.

• Experience with web application development using JavaScript frameworks such as React JS and Type Script.
• Knowledge of and experience with Responsive Web Design.
• Experience with .net microservices consuming JSON and xml responses.
• Experience with implementing token-based security mechanisms.
• Experience with SQL server and other relational databases.
• Experience in migrating and upgrading applications from older JavaScript implementations to newer versions.
• Experience in deploying microservices and maintaining source code repositories of .net core and related technologies.

• Manage major technical projects and ensure key deliverables are completed on schedule. 

• Work with vendor to prioritize technical requirements, ensure technical requirements are aligned with agency standards. 

• Report progress on a regular basis to stakeholders and management, communicate any issues or risks to project deliverables. 

• Test and review deliverables from vendor to ensure it meets requirements and standards. 

• Responsive Website development and maintenance, utilizing: Adobe AEM CMS, or non- CMS, React, webpack, node, HTML5, CSS4, JavaScript development; execute as per the corporate design standards. 

• Integrate frontend code with backend Java code using Adobe slightly/HTML. 

• Research and development: Investigate and evaluate new practices, technologies, and tools that may enhance or improve existing applications and provide valuable business benefits to the agency. prototype development. 

• Work with vendor project teams to resolve technical blockers and keep deliverables on schedule. 

• Work with Adobe AEM Architect for directions and implementation best practices. 

• Participate in strategy and brainstorm sessions with colleagues and clients. 

• Handle Daily Ad-Hoc service calls, troubleshooting and resolution. 

• Debug, troubleshoot, and fix the configuration and integration issue. 

• Diagnose and troubleshoot technical issues related to delivering custom site experience. 

• Deliver against the website optimization and customized experience strategies across the website and other touch points. 

• Provide general analytics on digital content to determine effectiveness and to gain insights to future strategies. 

• Troubleshoot and respond to issues to resolve them quickly

• Participate in strategy and brainstorm sessions to understand user Behaviour, needs, and pain points including clients, to provide creative input, help articulate their vision, and define goals. 

• Manage the schedule and update changes to “static” copy to ensure consistency with changes to the PA brand. 

• Contribute wireframes, user flows, interaction prototypes, and other design specification materials. Work closely with developers to turn your designs into real products, prototype designs using wireframes & low-fidelity mockups. You’ll wireframe and prototype designs that address the project goals while staying within the requirements. 

• Design compelling web, app, and email experiences. You’ll partner with our department managers to select a direction from the prototypes you create and then you’ll turn it into a high-fidelity design that you can hand off to the developer.  

• Maintain brand consistency across all the agency’s portals (apps, websites, emails) and adhere to design guidelines.  

• Plan and conduct usability testing sessions to gather user feedback and validate design decisions. Make necessary adjustments to improve usability. 

• Partner with a front-end developer to bring your designs to life. You’ll work directly with a front-end developer to convert your designs into HTML, CSS, and Java script.  

• Ability to design attractive, useable web pages and application UX mockups in Illustrator, Sketch, or the program of your choice.  

• Experience wireframing & iterating on designs based on user feedback.  

• Experience working with JavaScript, HTML, & CSS is helpful but not required.  

• Design beautiful user interfaces, with a focus on native mobile. 

• Promote best practices in UI, UX, and interaction design. 

• Ensure brand consistency. 

• Ability to execute against the current corporate design standards. 

• Comfortable working in a dynamic, agile team-based environment.  

• Collaboration and communication skills with the management, agile, creative, production and technical team members.  

• Skills creating look and feel explorations sketches and mood boards, high and low fidelity mockups, and design work presentations. 

• Manage multiple projects through their entire lifecycle, from proposal and contracting, through technical assistance, and project close out. 

• Resolve issues to drive projects forward and proactively communicate with program participants on upcoming project deadlines and events, as well as overdue or insufficient documentation. 

• Develop working relationships with program stakeholders including manufacturers, engineers and building owners. 

• Review, evaluate, and constructively criticize or approve program deliverables, including contract scopes of work with budget and milestone schedules and various technical documentation. 

• Ensure good program compliance for submitted applications, deliverables, and participants. 

• Support Team in designing, developing and executing new strategies that increase market adoption of heat recovery solutions. 

• Contribute to the development of program resources and events for outreach and educational purposes. 

• Support reporting and data management within Salesforce. 

• Other duties as assigned to support the key outcomes for the Advanced Efficiency Solutions Team 

• Assist the L&R technical SME to test and deploy appropriate L&R solutions.
• Determine resource requirements, team roles and responsibilities, and schedule.
• Develop and review estimates and assumptions for the project's schedule, effort, and cost using established estimating models, best practices, etc.
• Create weekly status reports, risk and issues log and other project deliverables.
• Manage projects throughout the entire lifecycle, providing direction for project teams and monitoring the progress of deliverables and tasks.
• Work closely with executive level leadership, as well as, internal and external stakeholders.

• Manage and oversee the implementation of a Public Safety ESINET and NENA compliant NG911 system.
• Ensure the National Emergency Number Association (NENA) and Association of Public Safety Communication Officials (APCO) standards are being met during the implementation of NG911.
• Interconnect all Public Safety Answering points (PSAPs) in the commission of the 911 program at PSAP demarcation point.
• Produce ESINET Core Services device configuration templates for ESINET components.
• Manage the configuration and deployments of the ESINET Network Technology.
• Providing test cases and identify risks associated with the ESINET integration.
• Develop OSP connectivity best practices into the PSAPs and review and approve all vendor designs ensuring compliance with standards and governance models established by the City of New York.
• Participate Class 1 ESiNET network breakout session meetings to define ESiNET architecture between PSAC1 and PSAC2 per NENA/APCO standards.
• Provide descriptive Network details of the ESiNET infrastructure for the PSAP.

• Evaluate and recommend network architecture solutions based on performance, stability, availability, cost-efficiency, and development requirements needed to support new applications and the users in 9-1-1 call taking and dispatch environment.
• Work with vendor(s) and project manager(s) to develop, review, and update network architecture standards related to the overall system architecture and LAN/WAN design.
• Collaborate with and advise colleagues on policies and procedures, and best practices for network infrastructure design and implementation. consult with and advise users of various technology infrastructure designs and architecture models.
• Generate conceptual, logical, and physical network architectures, test plans, requirements and use cases to ensure the design and delivery of network LAN/WAN architecture that conforms to application and user requirements.
• Assist program team with the design, procurement, testing, cutover, and reporting activities.
• Develop and coordinate system lifecycle management with IT Services including developing or reviewing asset configuration and security for network system.
• Manage the implementation and execution of the requirements management process, including elicitation and verification.

• 8+ years of experience in Java development with deep understanding of core Java, and standard frameworks such as Spring.  

• Strong full stack java developer experience with technologies like java, relational databases, including RESTful Webservices, Spring/Spring Boot, etc. 

• Experience with RESTful API development, integrating with external services and databases. 

• Strong knowledge of SQL and experience working with large data volumes. 

• Hands-on experience coding and building enterprise level applications. 

• Experience with CI/CD practices including automated unit/integration/regression tests, Jenkins, Maven, etc. 

• Experience in Apache Camel framework. 

• Good hands-on experience in Shell scripting. 

• Install, configure, customize, create, implement, and support Oracle databases in Non-RAC and RAC environments, and software and related tools/products for the database systems at OTI.
• Implement Grid Infrastructure release 19c on a OS Unix/Linux platform support databases;
• Implement Oracle Automatic Storage Management (ASM) cluster Filesystem and maintain it; Add new disks to an ASM disk group. Patching grid infrastructure and Oracle rdbms.
• Setup Oracle database security environment. Carry out DB Performance Tuning, and RMAN backups.
• Working with Oracle, implement best of class solutions.
• Utilize Linux Administration skills as needed; develop UNIX shell scripts; Automation using ansible; work with the Database team and teams of Unix engineers and administrators to design, build, upgrade and support the necessary Oracle infrastructure to meet the needs of OTI and OTI hosted supported agencies.
• Work hands on more extensive projects such as migration, implementing of new features, architectures and validation and assisting OTI. Configure Golden gate replication; both integrated and microservices based configuration. Configure Oracle RAC and ASM technologies on Redhat Linux. Configure Oracle Data Guard with Active and Standby database modes. Assist developers and end users in implementing best practices and addressing performance issues in implementation.
• Ensure all databases are backed up and meets the business's Recovery Point Objectives (RPO) and Recovery Time Objectives (RTO)
• Lead team efforts in adopting in modernized architecture such as hybrid cloud and database ready for hybrid cloud. Perform RCA; manage different database encryption technologies; and implement DR by design and validate.
• Perform special projects, and initiatives as assigned by OTI.
• Experience with latest Oracle versions and their features but not limited to Multi-tenant Architecture, Oracle Partitioning, Real Application Testing (RAT), Oracle Database Vault.

• Responsible for requirements gathering, developing, managing, and supporting Workday end-to-end integrations with internal and external applications.
• Responsible for independently developing clean, maintainable integration systems; performs peer review of integration design where applicable.
• Monitor and recommend optimizations for health, and performance of Workday Integrations and process in the tenant. Ability to bring multiple parties together to address and communicate production issues within the agreed SLAs.
• Ability to manage multiple system releases, provide impact analysis on new release features, perform testing and release management. Lead discussions with cross functional trams and stakeholders throughout the Integration deployment process.
• Deep knowledge of Workday to recommend continuous improvement ideas to reduce expenses, streamline processes and/or improve efficiency.
• Apply recommended information security standards when developing integration systems.
• Create and maintain appropriate system documentation; clearly and effectively and communicates documentation to teammates and stakeholders.
• Coordinate the correction of defects found in all integration testing cycles and assists other team members as needed.
• Communicate when development tasks could be at risk and works with the Project/Team Manager to mitigate the risks.

Has a good understanding of supported business functions across the Workday platform   Identifies and communicates best practices and implements accordingly   Can speak to dependencies and constraints with other functionality and cross-functional business teams.

• Performs all aspects of work on rail cars being processed through the Yonkers Facility and Commissioning Sites. This includes all electrical and mechanical troubleshooting, repairs, modifications and any other duties requested by their supervisor.
• The position entails working on rail cars in the final assembly process at the Yonkers facility or at a remote site. The technician will use standard hand tools (wrenches, screwdrivers, sockets, etc.) along with his or her ability to perform basic troubleshooting utilizing multi-meters and PC based test equipment.
• The technician will read piping diagrams, mechanical drawings, technical manuals and electrical schematics as required to accomplish the job assignment.
• The technician will perform test procedures on some the following systems: HVAC, Brakes, Propulsion, Communications systems, Toilet systems, Trainline systems, Sign systems, Automatic train control systems, general functional tests, Hi- Potential tests, Wining Continuity Tests, Pneumatic Leakage Tests, Dynamic Tests, Burn-in tests, etc.
• The test technician will fill out all test documentation, reports and any other documentation required for the particular job assigned. 

• Participate in design meetings and reviews from a Network perspective on assigned projects.
• Implement networking solution to meet the business requirements and at the same time meet Client Best practices guidelines.
• Collaborate with client Architect teams for developing operable solutions for Citywide requirements.
• Lead build for installing new network devices.
• Follow Client process for new devices commissioning.
• Configure ports, configure new switches, and apply the base templates configurations, integrate the switch into production network.
• Develop and validate base configurations for operational use.
• All tasks to follow Client standard procedures.
• Open TAC cases as needed and fix root causes related to the project deployments.
• Review and implement, network resilience and network failover validations as directed.
• Implement and integrate for complex network upgrades and implementations.
• Complete any additional tasks assigned by the manager.

• Assist in the deployment of the CEC Program
• Actively manage CEC and Just Transition projects and complete compressive reviews of project deliverables and associated invoices
• Assist with solicitation development and support documentation enhancements
• Represent Client  at meetings and events with external stakeholders.
• Contribute to a team culture of openness and collaboration.
• Support the Communities & Local Governments program team as needed on special assignments or special projects.
• Perform other duties as assigned to support the key outcomes of the Communities and Local Government team, including supporting timely responsiveness to executive-level requests.

Oracle HCM Cloud Conversion Lead will be responsible for Oracle HCM Cloud configuration, conversions such as, HCM Extract, HDL, UCM or other tools MFT (managed file transfer) with EBS