Job Description:

 

• The Communications Division creates and implements client communication strategy and develops creative solutions that proactively engage internal and external stakeholders. 

• The division works with other internal divisions to prepare and update informational and promotional materials for clients (members, retirees, beneficiaries), staff, and Trustees; is responsible for content, graphics, and multimedia on the public and secure client website and self-service portal and works with other stakeholders to provide content for the agency’s intranet and digital screens. 

• Client is undertaking a Legacy Replacement Project (LRP), a multiyear strategic initiative that will transform its services and business operations. Under direct supervision of the Director of Communications, the candidate will work collaboratively with division leaders, and the LRP Organizational Change Management work stream to review, refine and implement a 360-degree, people-centered communications strategy that: 

• Informs and prepares internal colleagues for upcoming changes and the impacts to their work. 

• Informs client Board of Trustees of project milestones and other project-related events; and 

• Improves clients (members, retirees, beneficiaries and employers) engagement with, and use of client self-service portal, 

• The ideal candidate will have demonstrated experience developing and implementing thoughtful, people-centered communications. 

• They will be an exceptional writer who is organized, responsive to deadlines, able to think strategically and independently about their work in the context of other agency and division initiatives, and able to convey the proposed strategy in a manner that invites feedback. 

Responsibilities:

• Demonstrated experience developing and implementing thoughtful, people-centered communications and high-quality communication plans
• Exceptional author, writer, content developer and editor who can tailor messages to different audiences, and can deliver high quality, error-free communications and artifacts
• Organized project manager, who is responsive to deadlines, able to think strategically and independently about their work in the context of other agency and division initiatives
• Able to convey strategy and ideas in a manner that invites feedback
• Meticulous, strong attention to detail