Job Description:

• Bachelor’s degree in computer science, Information Technology, or a related field. 

• Minimum of 10 years of experience as a Salesforce Architect or in a similar role, with proven experience in multiple Salesforce clouds (Experience, Education, Marketing, Service). 

• Salesforce certifications (e.g., Certified Technical Architect, Certified Application Architect) are desirable but not compulsory. 

• Experience in the higher education sector is a significant advantage. 

• Exceptional technical skills with a deep understanding of Salesforce architecture and development best practices. 

• Demonstrated expertise in integrating AppExchange solutions and external systems (Boomi, Oracle Campus Solutions (Student Information System), etc..). 

• Strong communication and interpersonal skills to effectively collaborate with diverse stakeholders. 

• A passion for learning and staying at the forefront of Salesforce technology. 

Requirements:

• Design and implement scalable, high-performance Salesforce solutions across multiple clouds (Experience, Education, Marketing, Service). 

• Architect integrations with AppExchange solutions (Linvio, Mogli, Saleswings, etc...) and external systems (Oracle Campus Solutions and other ERP or SAAS applications) using Boomi or other middleware. 

• Ensure data integrity, security, and compliance with industry best practices. 

• Multi-Cloud Expertise: 

• Experience Cloud: Architect and optimize digital experiences for prospective and current students, faculty, staff, and alumni. 

• Education Cloud: Design and implement solutions to streamline student lifecycle management, recruitment, and engagement. 

• Marketing Cloud: Enhance student recruitment, engagement, and alumni relations campaigns through targeted communication. 

• Service Cloud: Streamline student support services, faculty engagement, and issue resolution. 

• Development Leadership: 

• Provide technical direction and mentorship to the Salesforce development team. 

• Review code, enforce coding standards, and ensure the quality and maintainability of solutions. 

• Participate in hands-on development as needed to solve complex technical challenges. 

• Cross-functional Collaboration: Work closely with various stakeholders across the institution to gather requirements, analyse needs, and ensure solutions meet diverse needs. 

• Data-Driven Optimization: Utilize analytics and insights to continuously improve Salesforce performance and drive data-informed decision-making.