Job Description:

The Relationship Manager will be a key member of the Relationship Management team. IT Relationship Manager collaborate closely with assigned Division IT liaisons to support current and upcoming business initiatives requiring technological assistance, ensuring that there is strategic alignment between IT and business objectives. Relationship Managers review and assess new intake requests sent to IT, ensuring they are qualified to accurately define the expected business outcome to facilitate seamless processing through IT solution delivery. They serve as the primary point of contact for escalations that demand timely resolution and for project prioritization. 

Requirements:

• Bachelor's degree in computer science, information-technology, engineering, system analysis or a related study, or equivalent experience. 

• 5+ years of experience in at least two IT solution development disciplines, including technical or infrastructure architecture, network management, application development, middleware, database management or cloud development 

• Exposure to multiple, diverse technologies, platforms, and processing environments 

• Good understanding of strategic and emerging technology trends, and the practical application of existing and emerging technologies to new and evolving business and operating models 

• Good understanding of product management, agile principles and development methodologies and capability of supporting agile teams by providing advice and guidance on opportunities, impact, and risks, taking account of technical and architectural debt 

• Experience working in a relevant industry is helpful, but not required. 

• Experience in relationship /solution/ demand/customer success management. 

• Experience delivering presentations to senior-level executives, business and technical audience. 

• Excel verbal and written communication skills