Job Description:

· Provide Engineering Design level support of desktop and laptop computers and related technology and software. Engineering includes evaluating new enterprise level hardware and software; application packing and installation for automated deployment; as well as testing of computer systems and peripherals within established standards and guidelines.

· Activities require interaction with application software and operating systems ensure they perform to agency specified standards.

· Provide design engineering services on medium, high and complex issue for Desktops, VoIP support, telecommunication, Video Conference, Internet access, Enterprise Email/Calendaring, network, security, as well as the entire Microsoft Office suite including Office 365.

· Provide tier three escalation support when needed.

· Follow and create process and procedures for Installing and testing computer systems and peripherals within established standards and guidelines.

· Provide documentation, knowledge transfer, and training as assigned.

· Make recommendations on appropriate hardware, software, and policy based on user needs and agency standard, based availability of hardware/software, and/or budgetary considerations;

· Perform special projects and initiatives as assigned.

· Maintain Client Management System - SCCM, for all supported domains – Client/OTI, CSC, and FJC.

· Manage and troubleshoot multiple physical Microsoft Windows Desktops.

· Provide Windows Desktop administration for physical Windows hosts at various locations.

· Perform proactive monitoring to identify potential issues and/or problems and provide resolution.

· Manage and troubleshoot all managed portable and virtual Microsoft Windows Desktops in addition to physical on-premises hosts.

· Maintain Client Management Systems - SCCM (both), Workspace One (portable hosts), Nerdio Management Plane (Azure/virtual).

· Provide support to resolve complex technical operational problems.

· Provide Windows Desktop administration for all physical, portable, and virtual Windows hosts at various locations.

· Maintain and update Azure Windows Virtual Desktops, host pools, add virtual memory, CPU and storage when needed.

· Diagnose and document problem resolution, provide Root Cause Analysis, if needed.

· Continuously research, test, and implement improvements to OTI Windows Desktop Environment and related systems, policies, and components.

· Assist in the maintenance of the Windows desktops, including patches and security updates; upgrade and maintain hardware firmware; Application Lifecycle.

Requirements:

· Must Have (8) Years Experience Expert proficiency with Client Management Systems like SCCM, Workspace One, and Nerdio.

· Deep working knowledge and experience with Windows software, hardware, and system administration.

· Experience with vulnerability management and security compliance.

· Working knowledge of policy management via GPO and CSP.

· Excellent troubleshooting skills / ability to investigate problems and perform RCA.

· Experience researching, designing, and implementing Windows Desktop Design standards.

· Experience with software and patch packaging

· Experience with scripting languages.

· IT automation concepts, monitoring, and software metering

· Experience creating and deploying MSIX packages

· Experience creating custom queries, collections, and reports

· Azure/Cloud experience is a plus.