Job Description:

• The MyCity Product Manager oversees select products for the MyCity program team. 

• The Product Manager will lead the end-to-end delivery of new digital applications and services on MyCity. 

• They will act as product manager for multi-disciplinary product teams through the product lifecycle and into continuous delivery and support. 

• They will line manage, coach and mentor others in the team, including a Product Management Fellow. 

• This Product Manager will be entrusted to hold the City’s best interests first and foremost when collaborating and working with system implementation vendors and thus will be expected to drive strategy for the MyCity program, in consultation with the Associate Commissioner for Product Management. 

Responsibilities:

• Lead product strategy and definition by understanding and identifying product users, framing the problem, and synthesizing research from all disciplines and evaluating current state experiences 

• Define success outcomes and KPI based on user-driven metrics that prove value to New Yorkers 

• Understand, synthesize and write detailed requirements focused on filling the needs of New Yorkers 

• Deliver digital applications by being the agile delivery manager for multidisciplinary product teams. 

• Lead the delivery of backlogs of work from inception to delivery based on evidence from user research, analytics and stakeholder goals 

• Lead team ceremonies across your teams in line with good agile practice. Lead inspection of team practice; ensure a regular cadence of retrospective; constantly work to optimize flow 

• Coach teams to achieve strategic outcomes and improve problem solving 

• Arrange and take part in user research regularly for all digital products you lead 

• Manage external technology and delivery partners; work to get best value from our digital, data and technology partnerships 

• Manage the product roadmap, including mapping out resource needs 

• Be the point person, work closely with stakeholders, understand the business goals, and be ready to present and provide status 

Requirements:

• A bachelor’s degree (or equivalent) in computer science, engineering, product design or related field 

• At least 12 years of previous experience in software and web development 

• 4+ years proven success leading products from inception to launch into continuous improvement. 

• Excellent writing skills combined with strong presentation and public speaking skills 

• Excellent interpersonal skills to effectively manage cross functional teams 

• Ability to work effectively in a team setting, including synthesizing abstract ideas into concrete features 

• A solid background in modern digital technology and trends 

• Experience in an Agile delivery environment 

• Attention to detail and excellent problem-solving skills. 

• Be open to receiving feedback and constructive criticism