Job for Call Handling Project Manager

1 Open Positions | Logo Urgent

Brookyln , NY
Estimated Best In Industry
12 Months
Posted on: 04/15/2024
Job Description:

  • Determine the project approach, resource requirements, team roles and responsibilities, and schedule.
  • Provide Project Management expertise in conjunction with technical SME's to the execution of technical specifications with custom configuration to meet the project needs, and deploy complex systems.
  • Work with scheduling team to develop and provide updates to the project schedule, as well as review impacts and create mitigation plans and provide weekly status reports.
  • Maintain risk and issues logging, management requests for project cost,technical or schedule impacts to baseline, and other project management functions.
  • Manage projects throughout the entire development lifecycle, providing direction for project teams and monitoring the progress of deliverables and tasks for hardware implementation, interface development, user interfaces, user integration and acceptance testing.
  • Provide oversight and management of blended teams of independent IT consultants and staff, ensuring successful implementation and integration with all project workstreams.

Work closely with executive level leadership, as well as, internal and external stakeholders


  • 5+ years of experience in vendor management;
  • 8+ years of PM experience in analog/IP based telephony recording for complex emergency communication networks for medium/large scale projects
  • Excellent project management and critical thinking skills and ability to interact effectively with technical staff and project managers
  • Excellent verbal and written communication skills interfacing with executive level management and giving senior level presentations;
  • Experience gathering end user requirements and delivering solutions that meet end users needs;
  • Experience managing software development projects through the SDLC process;
  • Minimum 8 years of experience overseeing medium to large scale projects.


  • Experience with w/ Internet Protocol (IP) based system, Networking, SQL, Security, Telephony, TDM, VoIP and CTI;PMP certification.
  • Solid technical experience in a large-scale enterprise environment for Emergency Services


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