Job for Business Process SME SP3

1 Open Positions | Logo Urgent

Brookyln , NY
Estimated Best In Industry
12 Months
Posted on: 03/11/2024
Job Description:

  • Provide expert advice to the New York City NG9-1-1 team in all aspects of NG9-1- including and especially Call Handling System Integration.
  • Provide business process methodology expertise to the NYPD and FDNY for design, system implementation and testing.
  • Assist in the development of use cases and call flows for all types of NG9-1-1 calls.
  • Support the NG9-1-1 Call Handling requirements and validation of required standards.

Requirements:

  • At least 8 years of hands-on experience at senior level as an audio/telephony systems SME.
  • Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing In-depth knowledge of the industry or sector in which the business operates.
  • Understanding the specific challenges, regulations, and nuances of the industry is crucial
  • Excellent communication skills to convey complex process information clearly to various stakeholders.
  • Extensive experience in the following technology areas: Public Safety systems, Quality Assurance, Systems Design, Development, Integration and Testing
  • Strong analytical skills to assess existing processes, identify inefficiencies, and recommend improvements.

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