Job Description:

• Maintain and manage the health of the Office 365 environment.
• Manage the license and subscription of the Office 365 environment.
• Work as a team to resolve analytics, and error reports from Microsoft.
• Escalate any upcoming changes from Microsoft to appropriate O365 application owners.
• Liaison between Microsoft and different application owners for support and patches/upgrades.
• Develop custom power-shell scripts for automation, redundant task, reporting, monitoring etc.
• Maintain and support the administration of Exchange Online application’s environment, which comprises O365 services.
• Create and maintain daily/weekly/monthly operational checklists and operational reports.
• Work with Security Team to discover and remove any Spam, phishing and virus infected emails from user mailboxes, archives and cloud storage.
• Exchange Administration: The following aspects of Exchange Administration are expected of Office 365 administrators:
• Microsoft Azure: Experience with Microsoft’s flagship cloud service platform, especially knowledge of the development capabilities, familiarity with connecting internal applications, and the ability to customize the framework to an organization.
• PowerShell: Knowledge of setting up Windows PowerShell, Microsoft’s task automation and configuration management system.
• Build, maintain, deploy, support, and troubleshoot O365 application presently in place.
• Assist end users via telephone, e-mail and in person, with a wide range of questions, problems, and requests with Office 365 needs.
• Monitor and track incidents and trouble call in current ticketing system in support of the incident and problem management process; recognize high priority tickets and take-action within the expected response time.
• Update all assigned tickets capturing troubleshooting activities and resolution.
• Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
• Effectively communicate with all levels of internal management.
• Assist with deployment, support, and troubleshooting of O365 application.
• Train users on O365 Applications (Teams, Forms, Flow, etc.)

 

Requirements:

• 4+ years of experience
• Associate Degree in Computer Science or related field experience.
• Must have extensive knowledge of Office 365 global tenants, including but not limited to Exchange Online, OneDrive and Security & Compliance (eDiscovery).
• Excellent English oral, written and listening communication skills.
• Excellent analytical and problem-solving skills.
• Proficiency with Microsoft Office Suite.
• Strong organizational skills.
• Strong customer service skills.
• Port Authority of NY & NJ Experience.

• Bachelor’s degree in computer science or related field.
• Microsoft Certifications (MCSA, MCSE, Windows server, etc.)
• MS Office Specialist Certification on the Office Productivity Suite.