Job for Office 365 Administrator – Analyst II

1 Open Positions

Jersey City
Estimated Best In Industry
Posted on: 11/22/2023
Job Description:

  • Maintain and manage the health of the Office 365 environment.
  • Manage the license and subscription of the Office 365 environment.
  • Work as a team to resolve analytics, and error reports from Microsoft.
  • Escalate any upcoming changes from Microsoft to appropriate O365 application owners.
  • Liaison between Microsoft and different application owners for support and patches/upgrades.
  • Develop custom power-shell scripts for automation, redundant task, reporting, monitoring etc.
  • Maintain and support the administration of Exchange Online application’s environment, which comprises O365 services.
  • Create and maintain daily/weekly/monthly operational checklists and operational reports.
  • Work with Security Team to discover and remove any Spam, phishing and virus infected emails from user mailboxes, archives and cloud storage.
  • Exchange Administration: The following aspects of Exchange Administration are expected of Office 365 administrators:
  • Microsoft Azure: Experience with Microsoft’s flagship cloud service platform, especially knowledge of the development capabilities, familiarity with connecting internal applications, and the ability to customize the framework to an organization.
  • PowerShell: Knowledge of setting up Windows PowerShell, Microsoft’s task automation and configuration management system.
  • Build, maintain, deploy, support, and troubleshoot O365 application presently in place.
  • Assist end users via telephone, e-mail and in person, with a wide range of questions, problems, and requests with Office 365 needs.
  • Monitor and track incidents and trouble call in current ticketing system in support of the incident and problem management process; recognize high priority tickets and take-action within the expected response time.
  • Update all assigned tickets capturing troubleshooting activities and resolution.
  • Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
  • Effectively communicate with all levels of internal management.
  • Assist with deployment, support, and troubleshooting of O365 application.
  • Train users on O365 Applications (Teams, Forms, Flow, etc.)



  • 4+ years of experience
  • Associate Degree in Computer Science or related field experience.
  • Must have extensive knowledge of Office 365 global tenants, including but not limited to Exchange Online, OneDrive and Security & Compliance (eDiscovery).
  • Excellent English oral, written and listening communication skills.
  • Excellent analytical and problem-solving skills.
  • Proficiency with Microsoft Office Suite.
  • Strong organizational skills.
  • Strong customer service skills.
  • Port Authority of NY & NJ Experience.
  • Bachelor’s degree in computer science or related field.
  • Microsoft Certifications (MCSA, MCSE, Windows server, etc.)
  • MS Office Specialist Certification on the Office Productivity Suite.

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