Job for Emergency Communications Engineer - 85826Y1197

Brooklyn, NY (Onsite)
12 Months
Posted on: 10/02/2025
Job Description:

 Deployment of and support for Emergency Communications network infrastructure including racking and

cabling equipment.

 Configure and test Emergency Communications network infrastructure.

 Technical support for E911 and NG911 telephony and telecommunications systems and services associated

with 911 call delivery to New York City’s Public Safety Answering Centers.

 Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT

technology and services.

 Technical support and oversight for vendor managed ESInet services and systems.

 Technical support for Public Safety Unified Communications systems and services.

 Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics

and third-party 911 communications.

 Triage and investigate incidents involving communication, infrastructure and service failures, including

identifying root cause and remediation.

 Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.

 Provide Emergency Communication technology asset management support and oversight.

 Coordinate technology deployments with 911 Originating Service Providers, neighbouring jurisdictions and

Emergency Communications Relay Centers.

 Oversight of vendors supporting emergency communications, telecommunications services, and

infrastructure.

 Perform data and performance analysis associated with communications services.

Responsibilities:

· At least 12 years of experience working in a data center or in the field supporting related work.

· 8+ years of experience in network support, LAN/WAN troubleshooting.

· 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).

· 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).

· Substantial knowledge of networking hardware and topologies.

· Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments.

· Substantial Knowledge of computing systems and hardware.

· Experience with LEC circuits termination and turn-up.

· Experience with Land-mobile-radio systems, P25 conventional and trunked networks.

· Experience with call routing, selective routing, trunking, and location-based routing.

· Ability to perform physical work related to the job.

· Ability to follow detailed job documents.

· Must be willing to travel within the NYC region to meet customer SLAs.

· Must be willing to work on-call, after hours and weekends when required.

· Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in clear, concise language

· Bachelor's degree from an accredited college in computer science or related area of study

· Experience with Emergency Communications infrastructure, systems, applications and related technologies

· Experience with DMS and ACD systems

· Experience with ANI / ALI services and functionality

· Experience with 9-1-1 Call Handling Systems

· Experience with NG9-1-1 ESINET call routing.

· Experience with SMS, RTT, TCC routing, SMS aggregation.

· Experience with third-party emergency communication system integrations.

· Experience with GIS and location-based identification systems.

· Experience with 911 related TDOS and DDOS risk mitigation.

 At least 12 years of experience working in a data center or in the field supporting related work.

 8+ years of experience in network support, LAN/WAN troubleshooting.

 8+ years of experience in communications routing, transport, and delivery (Wireline, Wireless and VoIP).

 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.).

 Substantial knowledge of networking hardware and topologies.

 Substantial knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a

variety of customer environments.

 Substantial Knowledge of computing systems and hardware.

 Experience with LEC circuits termination and turn-up.

 Experience with Land-mobile-radio systems, P25 conventional and trunked networks.

 Experience with call routing, selective routing, trunking, and location-based routing.

 Ability to perform physical work related to the job.

 Ability to follow detailed job documents.

 Must be willing to travel within the NYC region to meet customer SLAs.

 Must be willing to work on-call, after hours and weekends when required.

 Strong oral, written, and presentation skills; ability to communicate in a credible and confident manner in

clear, concise language

 Bachelor's degree from an accredited college in computer science or related area of study

 Experience with Emergency Communications infrastructure, systems, applications and related technologies

 Experience with DMS and ACD systems

 Experience with ANI / ALI services and functionality

 Experience with 9-1-1 Call Handling Systems

 Experience with NG9-1-1 ESINET call routing.

 Experience with SMS, RTT, TCC routing, SMS aggregation.

 Experience with third-party emergency communication system integrations.

 Experience with GIS and location-based identification systems.

 Experience with 911 related TDOS and DDOS risk mitigation.

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