NYC Agency Brooklyn, NY (Onsite)
12 Months 12 Months Duration 35 Hours per Week
Job Description:
· Oversight of vendors supporting emergency communications, telecommunications services, and infrastructure
· Coordinate with 911 Originating Service Providers, neighbouring jurisdictions and Emergency Communications Relay Centers
· Deployment of and support for Emergency Communications network infrastructure including racking and cabling equipment
· Configure and test Emergency Communications network infrastructure
· Technical support for E911 and NG911 telephony and telecommunications systems and services associated with 911 call delivery to New York City’s Public Safety Answering Centers
· Technical support for Text-to-911 (TT911) services, including inbound and outbound SMS, MMS and RTT technology and services
· Technical support and oversight for vendor managed ESInet services and systems
· Technical support for Public Safety Unified Communications systems and services
· Technical support for all emergency point-to-point, alarm relays, automated inbound 911 relays, telematics and third-party 911 communications
· Triage and investigate incidents involving communication, infrastructure and service failures, including identifying root cause and remediation
· Technical support for 911 and TT911 test environments within the 911 lab, validate test cases and results.
· Provide Emergency Communication technology asset management support
Requirements:
· 8+ years of experience working in a data center or in the field supporting related work
· 8+ years of experience in network support, LAN/WAN troubleshooting.
· 8+ years of experience in communications routing, transport and delivery (Wireline, Wireless and VoIP)
· 8+ experience using documentation tools (MS Excel, MS Visio, MS Word, Etc.)
· Working knowledge of networking hardware and topologies
· Working knowledge of telecommunication cabling standards, ability to pull and terminate cabling in a variety of customer environments
· Working Knowledge of computing systems and hardware
· Experience with LEC circuits termination and turn-up
· Ability to perform physical work related to the job
· Ability to follow detailed job documents
· Must be willing to travel within the NYC region to meet customer SLA’s
· Must be willing to work on-call, after hours and weekends when required