Job Description:

• Customer problem resolution via the telephone
• Word processing, including general correspondence and data entry.
• Interface with customers regarding inquiries and complaints
• Effectively research internet for documentation to assist with verification requests.
• Responsible for answering routine questions and issues about products and services from internal and external customers.
• Effectively resolves inquiries or escalates concerns in a timely fashion.
• Analyze credit files to determine cause of missing data, changes to credit data.
• Performs a wide range of support functions to assist in departmental processes.
• Follows clearly defined procedures to complete daily tasks and responsibilities.
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion.
• Uses basic communication skills to address internal and/or external clients and/or team members.
• Individual contributor working under direct supervision with little autonomy.
• Performs all other duties as assigned by management.

• High school diploma required or bachelor’s preferred.