Job Description:

Responsibilities:

• Support the programs, projects, and workstreams of the MTA’s IT training and development initiative.
• Working with MTA’s People Department and IT leadership, develop and organize training and staff development programs.
• Evaluate the effectiveness of the initiative and provide recommendations for improvement.
• Conduct surveys and confer with IT management to identify training needs and modify existing programs.
• Assess employment engagement and participation rate and help employees make the most of development opportunities.
• Support ad-hoc project data management and report requests.
• Prepare materials for program reviews with leadership.
• Maintain a library of documentation supporting the training and development initiative.

Requirements:

• Bachelor’s degree in Computer Science/Information Technology, Business or related field
• Minimum 7 years of experience working in Training and Development or similar area.
• Current knowledge of effective training and development methods.
• Ability to communicate effectively across multiple levels of the organization including managing through cross-business area or business unit prioritization discussions.
• Experience with Program and Project management.
• Solid documentation skills related to requirements gathering, program execution, and project status
• Ability to relate complex information to both technical and non-technical audiences.
• Proficiency with Microsoft PowerPoint, Visio, Word, Excel, Project, Service Now, or related applications
• Highly flexible with appropriate sense of urgency and commitment for critical deliverables
• Ability to lead, coordinate and facilitate meetings to review project status with core project team members, key stakeholders and leadership team members.
• Experience with tracking progress against detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, issues resolution, and capacity planning.
• Proven ability to produce C-Level presentation materials.
• Experience with ROI development and budgeting.