Job for ITIL Process Analyst-2470-1
12 Months
Posted on: 01/11/2022
Job Description:


  • Support the programs, projects, and workstreams of the MTA’s IT training and development initiative.
  • Working with MTA’s People Department and IT leadership, develop and organize training and staff development programs.
  • Evaluate the effectiveness of the initiative and provide recommendations for improvement.
  • Conduct surveys and confer with IT management to identify training needs and modify existing programs.
  • Assess employment engagement and participation rate and help employees make the most of development opportunities.
  • Support ad-hoc project data management and report requests.
  • Prepare materials for program reviews with leadership.
  • Maintain a library of documentation supporting the training and development initiative.



  • Bachelor’s degree in Computer Science/Information Technology, Business or related field
  • Minimum 7 years of experience working in Training and Development or similar area.
  • Current knowledge of effective training and development methods.
  • Ability to communicate effectively across multiple levels of the organization including managing through cross-business area or business unit prioritization discussions.
  • Experience with Program and Project management.
  • Solid documentation skills related to requirements gathering, program execution, and project status
  • Ability to relate complex information to both technical and non-technical audiences.
  • Proficiency with Microsoft PowerPoint, Visio, Word, Excel, Project, Service Now, or related applications
  • Highly flexible with appropriate sense of urgency and commitment for critical deliverables
  • Ability to lead, coordinate and facilitate meetings to review project status with core project team members, key stakeholders and leadership team members.
  • Experience with tracking progress against detailed project plans including schedules, technical and business requirements, cost estimates, resource plans, communication plans, issues resolution, and capacity planning.
  • Proven ability to produce C-Level presentation materials.
  • Experience with ROI development and budgeting.

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