Job for IT Asset Administrator - 15

1 Open Positions | Logo Urgent

Jersey City
Estimated Best In Industry
12
Posted on: 11/27/2023
Job Description:

    • Maintain records regarding computer asset purchases, licenses, and warranties.
    • Prepare work orders for computer assets working with approved vendors to replenish and maintain stock at desired inventory levels.
    • Assist end users via telephone, e-mail and in person, with a wide range of questions, problems and requests with their computer needs.
    • Collaborate with Agency Units and Departments on projects for deployment of end user equipment and assets.
    • Editing and modifying computer asset information in ServiceNow as needed to ensure appropriate accountability of equipment.
    • Identify idle assets and work with all Departments to ensure the assets are appropriately redeployed or retired.
    • Accept and validate all computer and computer related asset deliveries.
    • Validate and attest that deliveries match the Purchase Order.
    • Scan all delivered computer and computer related equipment and forward information to appropriate Contractor and PA staff.
    • Provide computer equipment from stock room to build bench for customer orders.
    • Monitor and track incidents and trouble call in current ServiceNow ticketing system in support of the incident and problem management process; recognize high priority tickets and act within the expected response time.
    • Update all assigned tickets capturing troubleshooting activities and resolution.
    • Resolve escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
    • Maintain accurate inventory of devices and provide weekly inventory counts to Customer Service management and validate against ServiceNow reports.
    • Must be proactive with other divisions within the Technology Department to stay on top of potential orders. Advise as to what potential orders are in pipeline.
    • Effectively communicate with all levels of internal management.
    • Record decommissions of devices and keep for storage.
    • Assist with disposal of devices

Requirements:

    • Associate Degree in Computer Science, Telecommunications or related field experience
    • Must have a minimum of 4 years extensive knowledge of computer hardware, including but not limited to device management and deployment, understanding application and operating systems (Windows platforms)
    • Excellent English oral, written and listening communication skills.
    • Excellent analytical and problem-solving skills. Proficiency with Microsoft Office Suite
    • Experience with IT Service Management Software
    • Strong organizational skills
    • Strong customer service skills.

 

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