Albany, NY Onsite
30 Months
Job Description:
Responsibilities:
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Assist end-user customers and resolve user’s technical problems.
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Ghost PC’s when necessary.
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Manage user accounts.
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Maintain inventory of equipment and software.
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Perform hardware repairs on PC’s and laptops, printers, and bar code scanners.
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Assist in the setup and installation of TraCS software.
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Setup and troubleshoot and administer Oracle, MS SQL, and Access databases.
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Support and troubleshoot application issues.
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Coordinate and Conduct classroom style training to local police agencies.
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Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs.
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Conduct testing of application.
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Develop test plans for testing applications.
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Set up and take down conference room technologies for vendors, presentations, training, classes, etc.
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Create and Coordinate Install Schedules.
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Install and Troubleshoot SPIDER Application.
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Install and Configure IIS/FTP for multiple operating systems.
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Setup, Test and Troubleshoot wireless solutions.
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Coordinate with Local Agency IT Staff for the implementation of TraCS.
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Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS.
Requirements:
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60 months of experience working with end users to troubleshoot both hardware and software issues.
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36 months of experience working in a second-tier help desk environment.
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36 months of experience in developing test plans and performing system level testing.
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18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.)
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36 months of experience in conducting technical and end-user training in a classroom environment.
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36 months of experience in developing technical documentation and training materials.
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6 Months of experience in ghosting/imaging hardware.
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12 months of experience supporting Traffic and criminal software in a law enforcement environment.
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Bachelor’s Degree
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12 months of experience in configuring and troubleshooting wireless devices.