Job for Desktop Engineer

2 Open Positions | Logo Urgent

Albany, NY Onsite
Estimated Best in Market
30 Months
Posted on: 08/09/2023
Job Description:


  • Assist end-user customers and resolve user’s technical problems. 

  • Ghost PC’s when necessary. 

  • Manage user accounts. 

  • Maintain inventory of equipment and software. 

  • Perform hardware repairs on PC’s and laptops, printers, and bar code scanners. 

  • Assist in the setup and installation of TraCS software. 

  • Setup and troubleshoot and administer Oracle, MS SQL, and Access databases. 

  • Support and troubleshoot application issues. 

  • Coordinate and Conduct classroom style training to local police agencies.  

  • Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs. 

  • Conduct testing of application.  

  • Develop test plans for testing applications. 

  • Set up and take down conference room technologies for vendors, presentations, training, classes, etc. 

  • Create and Coordinate Install Schedules. 

  • Install and Troubleshoot SPIDER Application. 

  • Install and Configure IIS/FTP for multiple operating systems. 

  • Setup, Test and Troubleshoot wireless solutions. 

  • Coordinate with Local Agency IT Staff for the implementation of TraCS. 

  • Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS. 



  • 60 months of experience working with end users to troubleshoot both hardware and software issues. 

  • 36 months of experience working in a second-tier help desk environment. 

  • 36 months of experience in developing test plans and performing system level testing. 

  • 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.) 

  • 36 months of experience in conducting technical and end-user training in a classroom environment. 

  • 36 months of experience in developing technical documentation and training materials. 

  • 6 Months of experience in ghosting/imaging hardware. 

  • 12 months of experience supporting Traffic and criminal software in a law enforcement environment. 

  • Bachelor’s Degree  

  • 12 months of experience in configuring and troubleshooting wireless devices. 

Copyright @2023 RighTalents. All Rights Reserved by RightTalents LLC | Developed by devGroves Technologies