Job Description:

Responsibilities:

• Assist end-user customers and resolve user’s technical problems. 

• Ghost PC’s when necessary. 

• Manage user accounts. 

• Maintain inventory of equipment and software. 

• Perform hardware repairs on PC’s and laptops, printers, and bar code scanners. 

• Assist in the setup and installation of TraCS software. 

• Setup and troubleshoot and administer Oracle, MS SQL, and Access databases. 

• Support and troubleshoot application issues. 

• Coordinate and Conduct classroom style training to local police agencies.  

• Develop training materials such as FAQs, how to guides, manuals, course curriculums, CD/DVDs. 

• Conduct testing of application.  

• Develop test plans for testing applications. 

• Set up and take down conference room technologies for vendors, presentations, training, classes, etc. 

• Create and Coordinate Install Schedules. 

• Install and Troubleshoot SPIDER Application. 

• Install and Configure IIS/FTP for multiple operating systems. 

• Setup, Test and Troubleshoot wireless solutions. 

• Coordinate with Local Agency IT Staff for the implementation of TraCS. 

• Engage in extensive travel throughout New York State in supporting police agencies that are implementing and using TraCS. 

Requirements:

• 60 months of experience working with end users to troubleshoot both hardware and software issues. 

• 36 months of experience working in a second-tier help desk environment. 

• 36 months of experience in developing test plans and performing system level testing. 

• 18 months of installation and support of mobile hardware and software solutions (Printers, scanners, GPS, in-vehicle software, etc.) 

• 36 months of experience in conducting technical and end-user training in a classroom environment. 

• 36 months of experience in developing technical documentation and training materials. 

• 6 Months of experience in ghosting/imaging hardware. 

• 12 months of experience supporting Traffic and criminal software in a law enforcement environment. 

• Bachelor’s Degree  

• 12 months of experience in configuring and troubleshooting wireless devices.